Returns Policy

Clear & Fair Returns, Shop with Confidence
Changed your mind? We've made returns simple and straightforward.

We’re here for you beyond the purchase. Our return policy is part of our commitment to care, clarity, and support.

We want every purchase to feel safe and reassuring. Below is a simple overview of how our return,warranty, and refund process works.

1. Online Purchases
We entertain returns within 14 days from the date of purchase. Terms and Conditions Apply.

Return Policy Details
Condition: For hygiene and quality assurance reasons, items that have been opened, used, worn, damaged, or without their original packaging and tags are not eligible for return. And if you not sure whether your items can be returned or not, please directly contact our support team. We appreciate your understanding and support.
No Exchanges: We cannot process exchanges due to hygiene reasons. This ensures all customers enjoy uncompromised quality and safety.
Return Shipping Costs: Return shipping costs are the customer’s responsibility and are not covered by us.
Warranty: All purchases, or items be opened and used, are covered under a 1-year warranty against manufacturing defects. In rare cases of faults, we offer replacements within 2 years of purchase.
Refunds will be processed within approximately 7 to 10 business days after we receive your returned items.

2. Non-Refundable / Final Sale
Items marked as ‘Final Sale’ on product pages are non-refundable.

Excluded items include:
Accessories
Drawing Orders
All sale products

3. International Returns
Ensuring the accuracy of your shipping address is essential, as we cannot alter addresses post-shipment for security reasons.

Lost or Damaged Packages:
Please notify us within 24 hours of delivery at info@thejoybloom.com for lost, stolen, or damaged items so we can claim with the carrier.
If a package is stuck in transit at the same location for over 3 days, please contact us immediately.
Note: Filing a claim does not guarantee reimbursement if the carrier confirms proper delivery to the correct address.

**Please Note: Returns are subject to a 5% restocking fee, which will be deducted from your refund.

To initiate return, you can write to info@thejoybloom.com

These contents should be included in your email: